Congratulations to Kelly Stadler, SVP of Buyer Experience, for winning an HW Insiders Award, which honors operational all-stars.
“I am fortunate to be part of an amazing team at Auction.com who focuses on how to deliver a best-in-class experience for our buying customers,” said Kelly. “We have a passion for serving our customers and always striving to make the buying process simple and transparent.”
Kelly has profoundly transformed the buyer experience at Auction.com. She spearheaded the development of the Winning Bidder Resource Center, significantly reducing support calls by 24%. This initiative highlights her strategic vision and dedication to effectively addressing customer needs.
She also unified the product marketing function with the Buyer Experience Team, increasing customer research and ensuring feedback directly influenced product development. Under her leadership, the team completed over 1,900 customer interactions in just six months.
“Kelly’s transformative efforts over the past year have been pivotal in enhancing the buyer experience at Auction.com,” said Auction.com President Ali Haralson. “Her leadership in developing the Winning Bidder Resource Center and integrating product marketing with the buyer experience team reflects her dedication to empowering homeownership and helping communities to thrive.”
Under Kelly’s leadership, Auction.com has seen a significant increase in customer satisfaction scores, with a year-to-date score above 95%. This is a clear reflection of her dedication to empowering homeownership and helping communities thrive.
“Auction.com is extremely fortunate to count Kelly as one of our own,” said Mike Kilander, Auction.com Chief Experience Officer. “In addition to years of experience, Kelly brings an invaluable leadership style that blends insight and inclusivity with a passion for solving problems.”
When not working, Kelly loves spending time with her family, preferably on the ski slopes in Utah in winter. She and her husband have four kids and three French bulldogs to entertain them when skiing isn’t an option. Kelly is an avid travel fan and loves reading.
For more information, visit https://www.housingwire.com/articles/announcing-the-2024-housingwire-insiders/